Refund Policy

Version: 1.0.0
Last updated: November 8, 2026

This Refund Policy outlines the terms and conditions governing refund requests, subscription cancellations, and domain billing for services provided by Pheizy, operated by Qleik Technologies ("we", "us", or "our"). This policy forms part of our Terms of Service.

1. Subscription plans (Pro and Business)

1.1 Self-serve cancellation anytime: You can cancel your paid Pro or Business subscription at any time directly through your dashboard (Dashboard → Billing). Cancellation halts future recurring charges immediately.

1.2 Pre-paid terms: Subscriptions are billed in advance on a recurring monthly or yearly basis. Because hosting resources, cloud storage, edge bandwidth, and SSL certificates are allocated immediately upon payment, subscription payments are generally non-refundable for partial billing periods.

1.3 Statutory consumer cooling-off rights: If you are a consumer residing in a jurisdiction with mandatory statutory cooling-off protections (such as the European Union or United Kingdom), you have the right to cancel your initial subscription within fourteen (14) days of initial purchase. If you request a refund under statutory cooling-off rights, please contact billing@pheizy.com.

1.4 Plan lapse and downgrade behavior: If you cancel or downgrade to the Free plan:

Your subscription benefits remain active until the end of your prepaid period;
Upon expiration, custom domain connections pause automatically, and visitors to your domain are automatically redirected via a temporary 302 redirect to your site's pheizy.app address;
Your published sites continue serving within Free plan site allowances; no site code, images, or form messages are deleted;
Your domain name, DNS records, and email (MX) configurations remain completely intact.

2. Custom domain registrations and renewals

2.1 Central registry non-refundable rule: Pheizy registers domains directly with top-level domain registries via our ICANN-accredited registrar partner, Name.com. Registry fees are incurred instantaneously upon registration or renewal. Consequently, domain name purchases, multi-year registrations, and domain renewals are strictly non-refundable and cannot be cancelled once registered.

2.2 Automatic refund on registration failure: In the rare event that a domain registration cannot be completed due to a registry collision, technical timeout, or registry outage, your payment card will be automatically refunded in full immediately.

2.3 Auto-renew cancellation: You can disable domain auto-renewal at any time in your Domain Settings. Disabling auto-renewal prevents future charges; the domain remains yours until the end of its active registration term.

3. Disputed charges and chargebacks

If you believe a billing error has occurred, please reach out to our billing team at billing@pheizy.com before disputing the charge with your credit card issuer or bank. Initiating an unauthorized chargeback without contacting support may result in administrative account suspension while the dispute is reviewed.

4. Contact billing support

If you have questions regarding an invoice or refund request:

Pheizy Billing Support
Qleik Technologies
Email: billing@pheizy.com
General Support: support@pheizy.com